首頁外文書商業行銷行銷市場 〉Customer Service: Skills for Success (6ed)
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Customer Service: Skills for Success (6ed)

Customer Service: Skills for Success (6ed)


作者  /  Robert W. Lucas

出版社 / 美商麥格羅希爾國際股份有限公司台灣分公司

出版日期 / 2016/01/13

商品語言 / 英文

裝訂 / 平裝

定價 / NT$1,220

售價 / 9折, NT$ 1,098

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內容簡介

Customer Service Skills for Success 6e addresses real-world customer service issues and provides a variety of updated resources, activities, examples and tips from the author and active professionals in the industry to gain and hold readers' interest while providing insights into the concepts and skills related to customer service.

The text begins with a macro view of what customer service involves today and provides projections for the future then focuses on specific skills and related topics.







詳細資料

誠品26碼 /2681296659004
ISBN 13 /9781259252945
ISBN 10 /1259252949
EAN /9781259252945

頁數436
尺寸27.4X21.6X1.2CM
裝訂平裝
級別
語言英文
成份




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