Difficult Conversations

如果你正在找一本讓自己能夠有效溝通的書籍，這本將是你最佳的教練。哈佛大學談判組用一種剝洋蔥的方式，把一場高難度談話分成「對話內容」、「情緒對話」「自我認知對話」三個層次，循序漸進，再剖開解析每一層次，嚴謹有力，讓讀者抽離現場，練習以旁觀者的視角去觀察溝通，可以運用到生活中各種層面，也許複雜如企業談判，到談薪水、買東西殺價、和另一半吵架時，都能採用書中策略，獲得實際幫助。提供了按步就班的方式•破譯每一場艱難談話的基本結構•啟動無防禦的談話•傾聽，什麼都不說•止住攻擊和指責的情緒•從情感移到理性，專注於問題解決作者之一Douglas Stone為美國知名的溝通專家。曾深入參與1980年美國伊拉克人質衝突談判，結束南非種族隔離談判，並被哥斯大黎加總統奉為座上賓。Bruce Patton也是暢銷書Getting to Yes《哈佛這樣教談判力》的作者之一。Sheila Heen是哈佛經理人教育系列課程的授課教師──這三位作者都是成功的談判與溝通顧問，豐富的實戰經驗，讓「溝通」變成優雅的藝術，不再各唱各釣。Whether you've been putting off giving an employee negative feedback or wondering how to react when a coworker erupts in frustration during a meeting, difficult conversations in the workplace are, well, difficult. While there's no one "right" way to have a difficult conversation, there are guiding principles you can follow and strategies you can employ to facilitate a discussion in which both parties are able to air concerns constructively. "Difficult Conversations" takes you through the basics of: - Crafting a clear message- Identifying the other person's goals- Developing and maintaining a positive mind-set- Conducting a productive conversation About HBR's 20-Minute Manager Series: Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business. Also available as an ebook.