Difficult Conversations | 誠品線上

Difficult Conversations

內容簡介

內容簡介 如果你正在找一本讓自己能夠有效溝通的書籍，這本將是你最佳的教練。哈佛大學談判組用一種剝洋蔥的方式，把一場高難度談話分成「對話內容」、「情緒對話」「自我認知對話」三個層次，循序漸進，再剖開解析每一層次，嚴謹有力，讓讀者抽離現場，練習以旁觀者的視角去觀察溝通，可以運用到生活中各種層面，也許複雜如企業談判，到談薪水、買東西殺價、和另一半吵架時，都能採用書中策略，獲得實際幫助。提供了按步就班的方式•破譯每一場艱難談話的基本結構•啟動無防禦的談話•傾聽，什麼都不說•止住攻擊和指責的情緒•從情感移到理性，專注於問題解決作者之一Douglas Stone為美國知名的溝通專家。曾深入參與1980年美國伊拉克人質衝突談判，結束南非種族隔離談判，並被哥斯大黎加總統奉為座上賓。Bruce Patton也是暢銷書Getting to Yes《哈佛這樣教談判力》的作者之一。Sheila Heen是哈佛經理人教育系列課程的授課教師──這三位作者都是成功的談判與溝通顧問，豐富的實戰經驗，讓「溝通」變成優雅的藝術，不再各唱各釣。Whether you've been putting off giving an employee negative feedback or wondering how to react when a coworker erupts in frustration during a meeting, difficult conversations in the workplace are, well, difficult. While there's no one "right" way to have a difficult conversation, there are guiding principles you can follow and strategies you can employ to facilitate a discussion in which both parties are able to air concerns constructively. "Difficult Conversations" takes you through the basics of: - Crafting a clear message- Identifying the other person's goals- Developing and maintaining a positive mind-set- Conducting a productive conversation About HBR's 20-Minute Manager Series: Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business. Also available as an ebook.

作者介紹

作者介紹 Harvard Business Review is the leading destination for smart management thinking. Through its flagship magazine, 13 international licensed editions, books from Harvard Business Review Press, and digital content and tools published on HBR.org, Harvard Business Review provides professionals around the world with rigorous insights and best practices to lead themselves and their organizations more effectively and to make a positive impact.

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