防詐3要訣：不聽信、不操作、掛斷電話 
Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect
內容簡介
✰不合理的款待－
提供人們超乎預期的服務，將帶來驚人力量！
從米其林三星學到的人生哲學，打造令人驚豔的顧客體驗！
他，26歲接手一間位於紐約岌岌可危的餐廳，11年後竟讓它登上世界第一！
這不是奇蹟，而是他獨創的款待哲學！
《紐約時報》暢銷書！紐約米其林三星餐廳－麥迪遜公園11 號 Eleven Madison Park（Eleven Madison Park，簡稱EMP）前合夥人威爾・吉達拉（Will Guidara） 首部力作。
在這裡，用餐不僅是味蕾的享受，更是心靈的盛宴！
他讓從未見過雪的家庭，在中央公園體驗奇蹟般的雪橇之旅；
他為取消度假的夫妻，在餐廳打造私人沙灘，撫慰他們失望的心情；
他讓員工學會真誠地讚美與批評，發掘每個人的獨特價值。
他將款待之道融入每一次互動，讓平凡的服務化為非凡的體驗。
本書將帶你：
• 探索款待的真諦，發掘工作中的魔法
• 學習如何超越他人期待，打造令人難忘的體驗
• 透過激勵人心的故事，找到工作的熱情與意義
• 了解如何讓每一位顧客、員工都感受到被重視與關懷
無論你是餐飲業從業者，或是希望提升服務品質的企業家，本書都將帶給你前所未有的啟發
傳奇餐廳Eleven Madison Park前合夥人的招待哲學
將每次接待，變成令人難忘、頂級的客製款待
Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park.
Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling New York City two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world.
How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room―and memorable, over-the-top, bespoke hospitality. Guidara’s team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more―not less; and the magic that can happen when a busser starts thinking like an owner.
Today, every business can choose to be a hospitality business―and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry’s most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do―for ourselves, the people we work with, and the people we serve.
作者介紹
Hailing from Sleepy Hollow, New York, Will Guidara has been immersed in the restaurant industry since the age of thirteen. He is a graduate of the school of hotel administration at Cornell University and attended culinary school in the north of Spain. Guidara trained in the dining rooms of Tribeca Grill, Spago, and Tabla and opened the restaurants at the Museum of Modern Art before becoming the general manager of Eleven Madison Park in 2006.
各界推薦
Guidara makes his nonfiction debut with an enthusiastic guide for leaders [and asserts] sage advice about leadership. ― Kirkus Review
Will Guidara weaves heartfelt stories and keen observations to illustrate how purposeful, no-holds-barred hospitality satisfies our essential need to belong. An exceptional book for anyone or any organization aiming to excel at human connection. ― Danny Meyer, CEO of Union Square Hospitality Group and author of Setting the Table
In this book, Will Guidara shows us how to lead and to serve at the next level by building a foundation of hospitality, and creating a people-first “working together” culture. It’s an inspiring book for businesses in every industry. ― Alan Mulally, former CEO of Boeing and Ford
Working alongside Will Guidara is the ultimate masterclass in how to thoughtfully improve the lives of those around you. He is now sharing his truly remarkable gift with the world in this keenly observant and heartfelt must-read, for anyone looking to stand out from the pack. ― Dan Levy, Emmy® award winning writer, actor, director, and producer of Schitt’s Creek
One of the five best management books I have ever read. Plus, it is the most engaging and entertaining – by a wide margin. This is, flat out, not a book to miss. ― Roger Martin, writer, strategy advisor and management thinker
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