

Click: How to Make What People Want
商品決勝點: 全球最成功的產品設計師如何讓顧客買單
內容簡介
每一個大型項目——無論是創造新技術、開發全新系列的運動鞋,還是開設一家社區咖啡館——都需要大量的投資才能起步。不幸的是,大多數大型項目在顧客面前都會失敗。太多團隊浪費了時間、金錢和機會,因為他們採用了錯誤的策略,並忽視了最重要的問題:人們是否真正想要你所製造的東西?你的解決方案是否與顧客契合?
Jake Knapp 和 John Zeratsky——兩位才華橫溢的產品設計師,在 Google Ventures 和其他地方工作多年後共同創立了風險投資公司,他們幫助過數百個團隊將新產品和服務推向市場。作為設計師和投資人,他們得以近距離觀察一些世界上最成功的初創公司。
《Click》介紹了「基礎啟動衝刺」(Foundation Sprint)——一種經過驗證的系統,用於正確啟動項目,做出更好的決策並迅速向解決方案邁進。
書中包含了十個重要的教訓、一個逐步指導的基礎啟動衝刺操作手冊,還有來自 Nike、Google、Slack 和人工智慧研究前沿的難忘故事。在他們的暢銷書《Sprint》基礎之上,Knapp 和 Zeratsky 推出了新的方法,讓團隊能夠迅速而自信地啟動項目。對於任何曾經有過好點子,但不知如何開始的人來說,這本書是為你而寫的!
From the New York Times bestselling authors of Sprint, a guide for starting big projects the smart way—based on firsthand experience with more than three hundred new products and businesses.
Every big project—whether it’s creating new technology, developing a fresh line of sneakers, or opening a neighborhood café—requires a major investment to get off the ground. Unfortunately, most big projects flop with customers. Too many teams waste time, money, and opportunity because they follow the wrong strategy and lose sight of what really matters: Do people want what you’re making? Does your solution click with customers?
Jake Knapp and John Zeratsky—two brilliant product designers who spent years at Google Ventures and elsewhere before founding a venture capital firm together—have helped hundreds of teams bring new products and services into the world. As designers and investors, they have a front-row seat to some of the world’s most successful startups. Click introduces the Foundation Sprint—a proven system for starting projects the right way, to make better decisions and move quickly toward a solution.
Inside are ten important lessons, a step-by-step playbook for the Foundation Sprint, and memorable stories from Nike, Google, Slack, and the frontiers of artificial intelligence research. Building on their bestselling book, Sprint, Knapp and Zeratsky introduce new recipes that teams can use to quickly and confidently start projects. For anyone who has ever had a good idea but didn’t know how to start, this book is for you.
各界推薦
“Click is the new playbook for building the future. It’s a concise, actionable masterclass on design and strategy for founders. Before you start building your company, read this book.” —Reid Hoffman, cofounder of LinkedIn and Inflection AI
“A must read for startups or anyone building a product.” —Katie Dill, head of design at Stripe, former head of design at Lyft and Airbnb
作者介紹
John Zeratsky is cofounder and general partner at Character Capital and a New York Times bestselling author. Previously, JZ was a design leader for YouTube, Google Ads, and FeedBurner, a startup which was acquired by Google in 2007, and was a partner at Google Ventures. He lives in Milwaukee, Wisconsin.
Together, Jake and JZ are the authors of Sprint and Make Time and the creators of the Foundation Sprint and the Design Sprint. They have helped more than 300 teams design new products and bring them to market, including those at Google, Microsoft, YouTube, Slack, Uber, and One Medical Group. Their methods for innovation and rapid collaboration have been adopted by Airbnb, Amazon, LEGO, MIT, Mercedes-Benz, Harvard Business School, the University of Oxford, and many other organizations.
規格
退貨說明
退貨須知:
- 依照消費者保護法的規定,您享有商品貨到次日起七天猶豫期(含例假日)的權益(請注意!猶豫期非試用期),辦理退貨之商品必須是全新狀態(不得有刮傷、破損、受潮)且需完整(包含全部商品、配件、原廠內外包裝、贈品及所有附隨文件或資料的完整性等)。
- 請您以送貨廠商使用之包裝紙箱將退貨商品包裝妥當,若原紙箱已遺失,請另使用其他紙箱包覆於商品原廠包裝之外,切勿直接於原廠包裝上黏貼紙張或書寫文字。若原廠包裝損毀將可能被認定為已逾越檢查商品之必要程度,本公司得依毀損程度扣除回復原狀必要費用(整新費)後退費;請您先確認商品正確、外觀可接受,再行拆封,以免影響您的權利;若為產品瑕疵,本公司接受退貨。
依「通訊交易解除權合理例外情事適用準則」,下列商品不適用七日猶豫期,除產品本身有瑕疵外,不接受退貨:
- 易於腐敗、保存期限較短或解約時即將逾期。(如:生鮮蔬果、乳製品、冷凍冷藏食材、蛋糕)
- 依消費者要求所為之客製化給付。(如:客製印章、鋼筆刻字)
- 報紙、期刊或雜誌。
- 經消費者拆封之影音商品或電腦軟體。
- 非以有形媒介提供之數位內容或一經提供即為完成之線上服務,經消費者事先同意始提供。(如:電子書)
- 已拆封之個人衛生用品。(如:內衣褲、襪類、褲襪、刮鬍刀、除毛刀等貼身用品)
- 國際航空客運服務。
若您退貨時有下列情形,可能被認定已逾越檢查商品之必要程度而須負擔為回復原狀必要費用(整新費),或影響您的退貨權利,請您在拆封前決定是否要退貨:
- 以數位或電磁紀錄形式儲存或著作權相關之商品(包含但不限於CD、VCD、DVD、電腦軟體等) 包裝已拆封者(除運送用之包裝以外)。
- 耗材(包含但不限於墨水匣、碳粉匣、紙張、筆類墨水、清潔劑補充包等)之商品包裝已拆封者(除運送用之包裝以外)。
- 衣飾鞋類/寢具/織品(包含但不限於衣褲、鞋子、襪子、泳裝、床單、被套、填充玩具)或之商品缺件(含購買商品、附件、內外包裝、贈品等)或經剪標或下水或商品有不可回復之髒污或磨損痕跡。
- 食品、美容/保養用品、內衣褲等消耗性或個人衛生用品、商品銷售頁面上特別載明之商品已拆封者(除運送用之包裝外一切包裝、包括但不限於瓶蓋、封口、封膜等接觸商品內容之包裝部分)或已非全新狀態(外觀有刮傷、破損、受潮等)與包裝不完整(缺少商品、附件、原廠外盒、保護袋、配件紙箱、保麗龍、隨貨文件、贈品等)。
- 家電、3C、畫作、電子閱讀器等商品,除商品本身有瑕疵外,退回之商品已拆封(除運送用之包裝外一切包裝、包括但不限於封膜等接觸商品內容之包裝部分、移除封條、拆除吊牌、拆除貼膠或標籤等情形)或已非全新狀態(外觀有刮傷、破損、受潮等)與包裝不完整(缺少商品、附件、原廠外盒、保護袋、配件紙箱、保麗龍、隨貨文件、贈品等)。
- 退貨程序請參閱【客服專區→常見問題→誠品線上退貨退款】之說明。





