Supercommunicators: How to Unlock the Secret Language of Connection | 誠品線上

Supercommunicators: How to Unlock the Secret Language of Connection

內容簡介

內容簡介 超級溝通者學習迅速建立有效的對話橋梁對話是非常有用的工具，且可透過研究和練習而增進的技能！溝通其實是種超能力。最有經驗、最好的溝通者，通常非常明白溝通的過程中，我們需要時時檢視三個層面：實際面(我們真正在討論的核心是什麼？)、情感面(現在雙方的情緒大概到哪裡？)、social面(我們是誰？現在的談話符合我們的身分 角色定位在發展嗎？)如果溝通時，沒把這三件事放在心上，那就很可能會失敗。超級溝通者通常能迅速又準確的判斷每段溝通的三層面。他們也很會觀察及聆聽對方的複雜情緒、話中之話。也明白即使欲表達的概念相同，但在表達方式的影響之下，對方很可能會收到非常不同的結果。本書作者針對工作和生活中的超級溝通者做分析，並在此書中說明如何分析對話的三層面、分享熟練上手的技巧。From the bestselling author of The Power of Habit, a fascinating exploration of what makes conversations work—and how we can all learn to be supercommunicators at work and in life“A winning combination of stories, studies, and guidance that might well transform the worst communicators you know into some of the best.”—Adam Grant, author of Think Again and Hidden PotentialCome inside a jury room as one juror leads a starkly divided room to consensus. Join a young CIA officer as he recruits a reluctant foreign agent. And sit with an accomplished surgeon as he tries, and fails, to convince yet another cancer patient to opt for the less risky course of treatment. In Supercommunicators, Charles Duhigg blends deep research and his trademark storytelling skills to show how we can all learn to identify and leverage the hidden layers that lurk beneath every conversation.Communication is a superpower and the best communicators understand that whenever we speak, we’re actually participating in one of three conversations: practical (What’s this really about?), emotional (How do we feel?), and social (Who are we?). If you don’t know what kind of conversation you’re having, you’re unlikely to connect. Supercommunicators know the importance of recognizing—and then matching—each kind of conversation, and how to hear the complex emotions, subtle negotiations, and deeply held beliefs that color so much of what we say and how we listen. Our experiences, our values, our emotional lives—and how we see ourselves, and others—shape every discussion, from who will pick up the kids to how we want to be treated at work. In this book, you will learn why some people are able to make themselves heard, and to hear others, so clearly.With his storytelling that takes us from the writers’ room of The Big Bang Theory to the couches of leading marriage counselors, Duhigg shows readers how to recognize these three conversations—and teaches us the tips and skills we need to navigate them more successfully.In the end, he delivers a simple but powerful lesson: With the right tools, we can connect with anyone.

作者介紹

作者介紹 Charles DuhiggCharles Duhigg is a Pulitzer Prize–winning investigative journalist and the author of The Power of Habit and Smarter Faster Better. A graduate of Harvard Business School and Yale College, he is a winner of the National Academies of Sciences, National Journalism, and George Polk awards. He writes for The New Yorker, The New York Times Magazine, and other publications, and is the host of the podcast How To! with Charles Duhigg.

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最佳賣點 : From the bestselling author of The Power of Habit, a fascinating exploration of what makes conversations work

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