防詐3要訣：不聽信、不操作、掛斷電話 
Citizen's Handbook for Influencing Elected Officials: Engaging with Congress and State Capitols
CITIZENS HANDBK FOR INFLUENCIN
內容簡介
The Citizen's Handbook for Influencing Elected Officials is a practical, research-driven guide for anyone who wants to understand how government really works-and how to make their voice heard in it.This newly expanded second edition is more than twice the length of the original. It draws on the author's forty years of experience working in and around the United States Congress, including his tenure at the nonpartisan Congressional Management Foundation. It offers a rare insider's view of how legislators make decisions and what kinds of advocacy actually influence them.Blending novel research, interviews with dozens of current and former members of Congress and their staff, and lessons learned from years of direct experience, this handbook demystifies the policymaking process and arms readers with the tools to make an impact. Inside it you'll find: Proven strategies for influencing lawmakers face-to-faceBest practices for communicating with Congress and state legislaturesGuidance for writing compelling emails, letters, and op-edsA practical overview of congressional culture and decision-makingInsights from off-the-record interviews with elected officials and staffNewly updated appendices with core civic texts and advocacy resourcesWhether you're preparing to meet with an elected official, writing a persuasive letter to the editor, or simply trying to understand the levers of power in Washington and your state capital, this book offers clear, actionable strategies to be an effective citizen-advocate.
作者介紹
Bradford Fitch is the former CEO of the Congressional Management Foundation. He has spent 40 years in Washington as a journalist, congressional aide, consultant, college instructor, Internet entrepreneur, and writer/researcher. He is a leading trainer of citizen-advocates in the U.S., with more than 50,000 Americans participating in one of his programs. Fitch got his start in communications as a DJ for his local AM radio station in Upstate NY at the age of 16. He is a former radio and television reporter, and worked on Capitol Hill for 13 years as press secretary, legislative director, and chief of staff. From 2001-2005 he served as Deputy Director of CMF. He left CMF in 2006 to form a new company, Knowlegis, now a part of FiscalNote. He returned to CMF in 2010, where he served 14 as CEO. Fitch also is the author of Citizen's Handbook to Influencing Elected Officials and Media Relations Handbook for Agencies, Associations, Nonprofits and Congress. His work and interviews have appeared in The New York Times, The Washington Post, CBC News, NPR, among others. He taught journalism and public communications at American University in Washington, D.C, where he served an adjunct Associate Professor of Communications.
規格
退貨說明
退貨須知：
- 依照消費者保護法的規定，您享有商品貨到次日起七天猶豫期(含例假日)的權益(請注意！猶豫期非試用期)，辦理退貨之商品必須是全新狀態(不得有刮傷、破損、受潮)且需完整(包含全部商品、配件、原廠內外包裝、贈品及所有附隨文件或資料的完整性等)。
- 請您以送貨廠商使用之包裝紙箱將退貨商品包裝妥當，若原紙箱已遺失，請另使用其他紙箱包覆於商品原廠包裝之外，切勿直接於原廠包裝上黏貼紙張或書寫文字。若原廠包裝損毀將可能被認定為已逾越檢查商品之必要程度，本公司得依毀損程度扣除回復原狀必要費用(整新費)後退費；請您先確認商品正確、外觀可接受，再行拆封，以免影響您的權利；若為產品瑕疵，本公司接受退貨。
依「通訊交易解除權合理例外情事適用準則」，下列商品不適用七日猶豫期，除產品本身有瑕疵外，不接受退貨：
- 易於腐敗、保存期限較短或解約時即將逾期。(如:生鮮蔬果、乳製品、冷凍冷藏食材、蛋糕)
- 依消費者要求所為之客製化給付。(如:客製印章、鋼筆刻字)
- 報紙、期刊或雜誌。
- 經消費者拆封之影音商品或電腦軟體。
- 非以有形媒介提供之數位內容或一經提供即為完成之線上服務，經消費者事先同意始提供。(如:電子書)
- 已拆封之個人衛生用品。(如:內衣褲、襪類、褲襪、刮鬍刀、除毛刀等貼身用品)
- 國際航空客運服務。
若您退貨時有下列情形，可能被認定已逾越檢查商品之必要程度而須負擔為回復原狀必要費用(整新費)，或影響您的退貨權利，請您在拆封前決定是否要退貨：
- 以數位或電磁紀錄形式儲存或著作權相關之商品(包含但不限於CD、VCD、DVD、電腦軟體等) 包裝已拆封者(除運送用之包裝以外)。
- 耗材(包含但不限於墨水匣、碳粉匣、紙張、筆類墨水、清潔劑補充包等)之商品包裝已拆封者(除運送用之包裝以外)。
- 衣飾鞋類/寢具/織品(包含但不限於衣褲、鞋子、襪子、泳裝、床單、被套、填充玩具)或之商品缺件(含購買商品、附件、內外包裝、贈品等)或經剪標或下水或商品有不可回復之髒污或磨損痕跡。
- 食品、美容/保養用品、內衣褲等消耗性或個人衛生用品、商品銷售頁面上特別載明之商品已拆封者(除運送用之包裝外一切包裝、包括但不限於瓶蓋、封口、封膜等接觸商品內容之包裝部分)或已非全新狀態(外觀有刮傷、破損、受潮等)與包裝不完整(缺少商品、附件、原廠外盒、保護袋、配件紙箱、保麗龍、隨貨文件、贈品等)。
- 家電、3C、畫作、電子閱讀器等商品，除商品本身有瑕疵外，退回之商品已拆封(除運送用之包裝外一切包裝、包括但不限於封膜等接觸商品內容之包裝部分、移除封條、拆除吊牌、拆除貼膠或標籤等情形)或已非全新狀態(外觀有刮傷、破損、受潮等)與包裝不完整(缺少商品、附件、原廠外盒、保護袋、配件紙箱、保麗龍、隨貨文件、贈品等)。
- 退貨程序請參閱【客服專區→常見問題→誠品線上退貨退款】之說明。
