防詐3要訣：不聽信、不操作、掛斷電話 
Biff: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns
BIFF 2/E
內容簡介
BIFF IS A GAME CHANGER FOR COMMUNICATING WITH PEOPLE WITH HIGH CONFLICT PERSONALITIES
We live in an age of rapid change and instant communication. We also live in a Culture of Blame and Disrespect, creating a need to manage our responses to high conflict people (HCPs). A BIFF Response(R) can be applied in any communication anywhere: in an email, a text message, on social media, or in a letter. It can be used at work, earning you respect and success. It can help you get along with difficult family members, friends, neighbors, and others anywhere in your life.
BIFF was designed to protect you and your reputation by responding quickly and civilly to people who treat you rudely while being reasonable in return. BIFF stands for Brief, Informative, Friendly, and Firm. A BIFF response is easy to remember, but hard to do. It takes practice! This first book in the Conflict Communication Series is for anyone dealing with high conflict written communications. Complete with instructions in the four-step BIFF method, and numerous practical examples, readers will learn the intricacies of stopping the back-and-forth messages and ultimately contain the conflict. (If you need to use BIFF with a co-parent, BIFF for CoParent Communication is just for you! And BIFF at Work is perfect for workplace communication.)
This Second Edition includes a new chapter on Coaching for BIFF Responses. Anyone can use this coaching method to help someone else with a BIFF communication by asking 10 simple questions to make it even more effective.
Then learn the EAR Statement(TM) technique in Calming Upset People with EAR for communicating in person (verbally) in high-conflict situations or with any upset person. An EAR Statement can calm an angry or upset person in seconds!
作者介紹
Bill Eddy is a lawyer, therapist, mediator, and the co-founder and Chief Innovation Officer of the High Conflict Institute in San Diego, California. He was The Senior Family Mediator at the National Conflict Resolution Center for 15 years, a Certified Family Law Specialist lawyer representing clients in family court for 15 years, and a Licensed Clinical Social Worker therapist with twelve years of experience. He serves on the faculty of the Straus Institute for Dispute Resolution at the Pepperdine University School of Law in California and is a Conjoint Associate Professor with the University of Newcastle Law School in Australia. He has been a speaker and trainer in over 30 U.S. states and 10 countries, in which he's taught his BIFF Response(R) and EAR Statement(TM) techniques for communicating in writing and in-person to hundreds of thousands. In addition to writing more than twenty books, his articles on PsychologyToday.com have more than 5 million views.
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