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Giving Good Feedback

內容簡介

內容簡介 職場溝通不能只是聽「引人入勝…實用至極！」 —— Graham Allcott, 《How to be a Productivity Ninja》作者在職場中，反饋是一種重要的溝通方式，可以幫助員工成長、提升團隊績效，但是，如何給出有效的反饋，卻是一門學問。《Giving Good Feedback》提供了六個黃金守則，教你在職場中如何提出有益雙向溝通的好回饋，減少情緒化的反應，讓對方聽懂、理解與執行，還能為雙方建立密切的關係！Brilliant...as entertaining and interesting as it is practical' - Graham Allcott, author of How to be a Productivity NinjaWe are surrounded by feedback, whether we're being asked to like, rate or otherwise comment on products, services or even people. At work, the right kind of feedback delivered at the right time and in the right way can help us all to learn and improve. On the ground, though, that's easier said than done.Help is at hand. Margaret Cheng's six golden rules and Giving Good Feedback Framework offer a clear guide to what feedback is, how we can master the things that get in the way and deploy some simple techniques to make feedback a more routine - and less emotionally charged - part of our routine work communications.

作者介紹

作者介紹 Margaret Cheng has 30 years' experience as a Senior HR Manager, Executive and Career Coach and Director of a social enterprise. She previously wrote on business-related topics for an HR and outplacement consultancy and CIPD magazine and has appeared on Working Lunch. Cheng has also been published by The Wildlife Trust, Bloomsbury Festival, Bloomsbury Radio and Friends on the Shelf.

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最佳賣點

最佳賣點 : 六個黃金守則，教你在職場如何提出有益雙向溝通的好回饋

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