內容簡介
內容簡介 「這本書提供了一個任何行業的執行者都可使用，來自跨國事業內行人的管理方式。」─出版家周刊奈吉‧崔維斯現為知名餐飲連鎖店Dunkin' Donuts的執行董事長，曾任百事達和美國連鎖披薩店的執行長，二零零九年自他接手Dunkin' Donuts執行長之後，該品牌就迅速擴張事業版圖，近期崔維斯將前線工作交棒給現任執行長，自己則是退居執行董事長。崔維斯有四十年的領導經驗，不僅有Dunkin' Donuts這樣成功轉型的事業，也有擔任面臨新趨勢挑戰的企業領袖的經驗，他認為，任何企業要在瞬息萬變的趨勢中站穩腳步，就要懂得擁抱改變，並且鼓勵推動力的增生。關鍵方法就是要在給予任何人尊重的情況下，質疑所有事。組織中的人，年紀從大到小，階級從高到低，所有人都應該要有表達意見的機會和空間，甚至可以就公司方針提出意見。崔維斯在本書中透過精彩的說故事技巧，加上豐富的經驗分享，所有管理者都需要有一本的經典參考書。The executive chairman and former CEO of Dunkin' Donuts and Baskin Robbins reflects on the unique, results-oriented discipline he's developed over decades of leadership, which provides a blueprint for any organization to achieve prosperity.We live in an era in which successful organizations can fail in a flash. But they can cope with change and thrive by creating a culture that supports positive pushback: questioning everything without disrespecting anyone.Nigel Travis has forty years of experience as a leader in large and successful organizations, as well as those facing existential crisis-such as Blockbuster as it dawdled in the face of the Netflix challenge. In his ten years as CEO and chairman of Dunkin' Brands, Travis fine-tuned his ideas about the challenge culture and perfected the practices required to build it. He argues that the best way for organizations to succeed in today's environment is to embrace challenge and encourage pushback. Everyone-from the new recruit to the senior leader-must be given the freedom to speak up and question the status quo, must learn how to talk in a civil way about difficult issues, and should be encouraged to debate strategies and tactics-although always in the spirit of shared purpose. How else will new ideas emerge? How else can organizations steadily improve?Through colorful storytelling, with many examples from his own career-including his leadership in turning around the fear-ridden culture of the London-based Leyton Orient Football Club, of which he is part owner-Travis shows how to establish a culture that welcomes challenge, achieves exceptional results, and ensures a prosperous future.
