防詐3要訣：不聽信、不操作、掛斷電話 
Getting to Sorry: The Art of Apology at Work and at Home
內容簡介
什麼會比犯錯更可怕？答案是糟糕的道歉。
沒誠意的道歉聽起來像在替自己找藉口，不僅沒有傳達歉意，甚至可能造成反效果，這種事情在知名藝人、政客或網紅身上常常發生，但究竟該怎麼「正確的」道歉呢？
作者Marjorie Ingall和Susan McCarthy從心理學、社會學、哲學等各層面切入，她們剖析「道歉」為何是基本且充滿影響力的，特別是社會上對種族與性別的影響，為什麼大財團、名人或政府官員總是很不會道歉，如何正確地教育下一代「說對不起」等。同時，她們也提供了六個步驟，讓道歉這件事不只是勇於認錯，更是開啟新契機的可能。
“A witty, useful guide” (People) to apologies, why they matter, and the healing power of saying you’re sorry, from the dynamic duo behind the acclaimed SorryWatch site.
It’s a truth universally acknowledged that terrible apologies are the worst. We’ve all been on the receiving end, and oh, how they make us seethe. Horrible public apologies—excuse-laden, victim blame-y, weaselly statements—often go viral instantaneously, whether they’re from a celebrity, a politician, or a blogger. We all recognize bad apologies when we hear them. So why is it so hard to apologize well? How can we do better? How could they do better?
Marjorie Ingall and Susan McCarthy show us the way with this fresh book that is “philosophically deep, crisply reported, and funny as heck all the way through” (Clive Thompson, author of Coders). Drawing on a deep well of research in psychology, sociology, law, and medicine, they explain why a good apology is hard to find and why it doesn’t have to be. Alongside their six (and a half)-step formula for apologizing beautifully, Ingall and McCarthy also delve into how to respond to a bad apology; why corporations, celebrities, and governments seldom apologize well; how to teach children to apologize; how gender and race affect both apologies and forgiveness; and most of all, why good apologies are essential, powerful, and restorative.
作者介紹
Marjorie Ingall, who goes by “Snarly” on SorryWatch.com, is the author of Mamaleh Knows Best: What Jewish Mothers Do to Raise Creative, Empathetic, Independent Children and The Field Guide to North American Males, and is the coauthor of Hungry, with plus-size model Crystal Renn. A former columnist for Tablet magazine and the Forward, she is a frequent contributor to The New York Times Book Review and has also written for New York magazine, Town & Country, Ms., Glamour, Self, Elle, and Sassy (yes, that one). She lives in New York City.
Susan McCarthy
Susan McCarthy, who goes by “Sumac” on SorryWatch.com, is the coauthor (with Jeffrey Moussaieff Masson) of the international bestseller When Elephants Weep: The Emotional Lives of Animals, which has been translated into twenty-one languages. She’s also the author of Becoming a Tiger: How Baby Animals Learn to Live in the Wild. Publications she’s written for include Parade, The Guardian, WIRED, Smithsonian magazine, Outside, and Salon. Her work has been anthologized in The Best American Science Writing and in Mirth of a Nation: The Best Contemporary Humor. She lives in San Francisco.
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