FIRST, BREAK ALL THE RULES | 誠品線上

FIRST, BREAK ALL THE RULES

內容簡介

內容簡介 In First, Break All the Rules, Gallup presents the remarkable findings of its massive in-depth study of great managers�those who excelled at turning each employee�s talent into performance.The world�s greatest managers differ in sex, age, and race. They employ different styles and focus on different goals. Despite their differences, great managers share one trait: They break virtually every rule conventional wisdom holds sacred. They don�t believe that, with enough training, a person can achieve anything he sets his mind to. They don�t try to help people overcome their weaknesses. They disregard the golden rule. They even play favorites.Companies compete to find and keep the best employees using pay, benefits, promotions, and training. But these well-intentioned efforts often miss the mark. The front-line manager is the key to attracting and retaining talented employees. This amazing book explains how the best managers select employees for talent rather than for skills or experience, how they set expectations, how they motivate people, and how they develop people.Gallup�s research�based on 80,000 managers in 400 companies�produced twelve simple questions that distinguish the strongest departments of a company from the rest.First, Break All the Rules introduces this essential measuring stick and proves the link between employee opinions and productivity, profit, customer satisfaction, and rate of turnover.

各界推薦

各界推薦 很多管理學家相信，員工的才華（talents）是可改變、可訓練的，員工經過適當訓練有可能成為優秀的經理人。蓋洛普研究員Marcus Buckingham兩本談論管理的暢銷書，挑戰這種觀點，指出優秀經理人與其花費力氣訓練部屬，不如發掘部屬的才華潛力，給予適合職位，使其潛力得以引發；第二本書並強調成功不取決於才華，而在於成功者懂得加強自己的優點，管理自己的缺點。

作者介紹

作者介紹 Marcus Buckingham is the leader of The Gallup Organization's twenty-year effort to identify the core characteristics of great managers and great workplaces. He is also a senior lecturer in Gallup's Leadership Institute.

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