內容簡介
內容簡介 High-stakes negotiations. Life-or-death decisions. Boardroom battles. Personal turning points. What if the key to navigating them all isn't control but connection? Flip the Script: Using Tactical Empathy to Turn Tough Talks into Breakthrough Results goes beyond theory to show you how to lead, persuade, and resolve with precision using one of the most powerful tools in your communication arsenal: tactical empathy. Best-selling author and legendary FBI hostage negotiator Chris Voss joins forces with a diverse lineup of bold, brilliant coauthors-from CEOs to Navy SEALs, attorneys to entrepreneurs-to explore what it takes to navigate tough talks and create real breakthroughs. These are raw, true stories of conversations that could have broken relationships, derailed deals, or ended in silence but instead flipped the script and rewrote the outcome. Whether you're managing teams, navigating conflict, or simply learning to speak up for what you want, this book gives you a new script that's built on awareness, emotional intelligence, and unshakable clarity.