|作者||黃梅芳/ 吳悠嘉/ 倍斯特編輯部|
|作者||黃梅芳/ 吳悠嘉/ 倍斯特編輯部|
內容簡介 面試時是否聽到「Please Speak in English」就倒抽一口氣？ 寫自傳你還在用「There are 5 people in my family」開頭嗎？ 英文面試不再手心冒汗心跳加速。 寫英文自傳不要再一成不變囉！！ 以12個不同領域職場的面試示範常見面試考題。 教你寫出一份吸睛出眾不台式英語的自傳。 1.從常遇到的考題下手：本書教你準備面試會被問到的重點試題，學習如何適切的應答。 2.突破臨場反應題：本書提供周全的答題技巧，增進你臨場應變的能力，使你有好的表現。 3.我有疑問篇：本書引導你正確的詢問方法，表達出你對應徵職務的關切與重視。 4.自傳寫作範例與寫作文法解析：示範精彩自傳範例讓你寫出令人印象深刻的自傳。 面試應對超得宜，老闆就是要用你 履歷撰寫超完美，主考官印象加分 看《求職英語一試双贏》儲備你滿滿的信心 迎向 英‧語‧面‧試 吧！You Got It !
作者介紹 ■作者簡介黃梅芳寫這本書時，我將自己融入到各個職業的角色。蒐集大量的資料，研究各行各業，瞭解各職位需要的知識技能，工作說明，生涯發展，與該行業比較受到關注的議題。透過這本書，讓我有機會看到每個職位的輪廓，體會各個職位角色。 市面上對於有關求職面試的著作，種類繁多，但大多僅是提供綜合概念，似乎少有專門探討個別職位面試的，希望對您在準備求職面試時有所幫助。 這本書，不僅僅是應徵者在準備求職面試的參考書，同時也是一本瀏覽各行業的入門的指南。吳悠嘉對於語言學習我相信來自於真實世界的教學材料相當重要。通常我會選擇與學生有切身興趣或工作需求的題材為學生上課，這樣學生不僅會更有興趣參與學習，更能把課堂學之內容直接活用在工作或課業上。 職場英文是現在有在上班工作的學生最有興趣也是最需充實的一部分，而求職過程中的英文自傳與面試更是讓許多學生在準備時緊張不已。 我幫很多學生修改過自傳，也常在課堂上幫學生練習英文面試的回答與技巧。看到許多學生在寫自傳時只想照本宣科，模仿範例，反而寫出來的文章非常死板，而且還是錯誤百出。在編寫這一本書，我使用的都是在我教學過程中所看到學生常犯的錯誤，根據不同程度放入不同行業的章節中。希望讀者在學習這些自傳時，不是只將範例拿來改編，而是可以參考別的學生常犯的錯誤而作為借鏡，以思考自己是否也有相同的寫作問題。而面試的問題更是收集針對不同行業的特定內容去做編寫，希望讀者不是只有練習到一般的面試問題，而是有針對此行業深入的應答，來幫助讀者在面試時更能有突出的表現，增加業者的印象，並成功得到應徵機會！
產品目錄 1. 英文行政總務 2. 國外業務 3. 導遊與領隊 4. 英文補教老師 5. 英文秘書 6. 英文客戶服務人員 7. 英文產品解說員 8. 國外業務工程師 9. 英文保全 10. 留學或移民顧問 11. 英文導覽人員 12. 英文採訪人員
|作者 /||黃梅芳 吳悠嘉 倍斯特編輯部|
|語言 /||中文 繁體|
產品試閱 : 國外業務：
Q1. What drew you to apply for this sales position at our company?
First of all, I have worked in this sector for over 5 years. I would like to have the opportunity to utilize my contacts and experience to sell the top-notch products your company has manufactured. Secondly, I would welcome the opportunity to travel internationally, and apply my English language skills in my work. In addition, I am an amateur cyclist after work. I am a loyal customer myself of your company as well. The bicycles your company produce have been the top quality products in the market for years. I believe selling something that I personally enjoy using so much makes me even more successful as a salesperson.
Q2. What do you think is the most important skill for a salesperson?
Personally I think the quality of the product should come first. When a sales representative can provide a high quality product constantly, s/he is providing the customer with the most important feature of the customer service, which is an excellent product experience. In my sales experience, I always make sure that the products that I represent are high quality and have good value, so I have the confidence that I am providing my customers with the best possible products. However, I believe that offering tremendous customer services should also put in top priority. In the meantime, I also make sure I present the superior and satisfactory customer service to all my past, present, and future customers. I think no product can sell itself without having a friendly, knowledgeable, and caring service.
Q3. What makes you a good sales person?
I am a very detail-oriented person, and that helps me in sales in many ways. I always make sure that my customers are completely informed with the details so that I can provide the best possible service. I feel like I've had a great achievement when I have made a sale by using all my talents and efforts. I always put the needs and wants of the customers first. I never put too much pressure on my customers, while I let them make their decision carefully, and ask as many questions as they wished. As trying to be as professional as possible, I make sure that I know everything about the product I'm selling, so that I can answer any questions a customer may have to their satisfaction. I also like to get to know my customers personally, so I can better serve them. Actually many of my customers oftentimes have become friends of mine.
Q4. Tell us about your most successful sale cases.
In my sales career, I have developed a systematical pattern that I have followed and made most of my successful sales. Once a customer has expressed interest in the product, I take the initiative to make the contact with the person and answer any question s/he may have. Next, I inform them with the details of the product features and benefits they may not be familiar with. My most successful sale case was one actually a customer who was referred by the other client I had. She was a friend of my client and I was told she was thinking of buying a car but she had some awful experience with other salespeople before. I immediately contacted the person, and just let her know about me. I gave her much time to compare, study different models and patiently told her all the features of the cars. Not only was I ultimately able to close the sale, she actually brought in about ten referrals because of her satisfactory buying experience.
Q5. What do you think your former colleagues would describe you?
I think most of my colleagues would first think I have remarkable interpersonal skills. I really enjoy being a salesperson that I can meet with and learn about lots of interesting people from all walks of life. At work, I have made extra effort to build up good work relations with all my colleagues and supervisors. I believe a harmonic work atmosphere can motivate any employees to work harder and better. I also think my colleagues would describe me as me as a very organized person. I have kept detailed records of all the customers that I’ve served. If I weren't so organized, I wouldn't be able to service a wild variety of clients that I have.
Q6. What do you think your former supervisor would describe you?
At the company where I worked before, it was an interesting environment, and I found it enjoyable but challenging. I think my former supervisor would describe me as a self-motivated person, as well as a cooperative team member at work.
Although we were responsible for our own sales, and worked independently most of the time, it was important to be able to keep up with all the team members. I was able to mostly deliver adequate and well work performance by thriving on challenges and working well under pressure. Meanwhile, I was considered being an enthusiastic and committed team member for bringing much positive energy and good work atmosphere.
Q7. Being a salesperson, what rewards you the most?
The most rewarding part of being sales person for me is the time I make contacts, and talk with my clients so I can help them make the right decision choosing a suitable product. I like to be able to provide my customers with the best service as possible as I can. I am conscientious that I make sure that a customer knows about the product they are purchasing, and how to use it to its fullest potential. Once I had a customer who was assigned to restructure the magazine department at the library where she worked, and needed to fill in a large number of magazines in this section. We had a great time making selections together, and she was really pleased with the variety I was able to help her select.
Q8. What are your long term career goals?
I am interested in all aspects of the sales sector, and see myself in the long term spending some time working in a variety of roles. I have worked in this profession for over 6 years and I believe I have accumulated adequate contacts, connections, and experiences. I expect to remain in sales throughout my career, moving from direct sales, and eventually into a management role. Long term, I see myself as a sales manager at a large corporation. I really enjoy being in sales, and I believe that I have the ability to manage a large successful sales team. I have prominently shown leadership skills whenever my team is in need of a strong leading role. I believe I have the potential and whatever it takes to be a successful supervisor in the sales department.
Q1. Have you always met your personal and professional sales goals?
I have always met or even surpassed my professional sales goals, and most often my personal ones too, especially in the last few years. In my sales experience, I have learned to set my personal goals at an achievable level, which could be very high, but not unreachable. I worked at a company where the manager set the sales goals very high, and that was his method of keeping the sales representatives motivated. Unfortunately, the result was that the entire sales staff struggled much to reach the goals and none of us in our department were able to achieve them. It just discouraged and depressed the whole team. Personally, I have always at least met my personal goals, and I work very hard to exceed them.
Q2. Do you prefer a long sales cycle resulting in the sale of a large term, or a shorter cycle with more frequent sales?
I think both types of sales that have points intrigue me. My preferences to a longer sales cycle lie in that it gives me time to personally get to know the customer, and educate them about the benefits and features of the product. I can adjust the pace accordingly depending on the individual client. Some customers like to have sufficient info