Get Ready! 商務英語溝通力 (第2版 附MP3) | 誠品線上

Get Ready! 商務英語溝通力 (第2版 附MP3)

內容簡介

內容簡介 本書專為商務溝通訓練編寫，統整出十大實用主題、57個單元，分別針對求職面試、電話禮儀、會議排程、社交用語、簡報演講、召開會議、閱讀和撰寫商業文件及書信和業務推廣等商務主題所需的溝通技巧，進行全方位訓練。每單元具備會話、例句、聽力練習三部分，幫助循序漸進獲得完整且充足的練習。

作者介紹

作者介紹 ■作者簡介Michelle Witte出生於美國，曾擔任英文寫作訓練指導，之後移居泰國從事英語教學工作。爾後大多是在東亞和東南亞各地從事英語教學。著作不但包含英文教科書，也於近期出版她首部短篇小說集。■譯者簡介李璞良

產品目錄

產品目錄 Part 1 Talking on the Telephone 電話交談Unit 1 Basic business telephone etiquette 商務電話基本禮儀Unit 2 Taking calls and making calls 接電話和撥打電話Unit 3 Taking messages and transferring information 處理留言和轉述訊息Unit 4 Switchboard speaking 總機談話Unit 5 Dealing with communication difficulties 處理通訊作業上遇到的困難Part 2 Making Arrangements and Appointments 做出安排和約定Unit 6 Arranging a meeting 安排會議Unit 7 Arranging an appointment with a client or supervisor和客戶或主管約定見面Unit 8 Arranging a schedule 安排時程表Unit 9 Canceling or changing times 取消或變更時間Part 3 English for Socializing 社交英語Unit 10 First meetings 初次會面Unit 11 Talking about jobs 談論工作Unit 12 Talking about family 談論家庭Unit 13 Talking about interests and sports 談論興趣和運動Unit 14 Talking about vacations 談論假期Unit 15 Talking about health 談論健康狀況Unit 16 Inviting people to a dinner party or other activity邀人參加餐會或其他的活動Unit 17 Social phrases for dinner parties 餐會的社交用語Part 4 Making a Speech and Presentation 致詞或做簡報Unit 18 Making preparations準備演說Unit 19 Opening and introducing the topic開場白和介紹主旨Unit 20 Stating the points and linking the parts陳述要點，並把各個部分串連起來Unit 21 Highlighting and emphasizing 強調和加強語氣Unit 22 Interacting with the audience drawing attention與聽眾互動並吸引聽眾注意力Unit 23 Using visual aids and describing them 運用並描述視覺輔助工具Unit 24 Analyzing facts and trends 分析事實和趨勢Unit 25 Suggestions and conclusion 建議和結論Unit 26 Answering questions from the audience 回答聽眾們所提出的問題Part 5 Running a Meeting 主持會議Unit 27 The opening a meeting 會議的開場白Unit 28 Progressing and controlling the meeting 會議的進行和掌控Unit 29 Asking for opinions; agreeing and disagreeing詢問與會者的意見╱表達同意和反對Unit 30 Interruptions 干擾Unit 31 Asking questions 詢問問題Unit 32 Making decisions and closing a meeting 做出決定和結束會議Part 6 Negotiation and Persuasion 談判和說服Unit 33 Making preparations 做好準備Unit 34 Opening and agreeing on the agenda開場並在議程上取得協議Unit 35 Stating your purpose and position 陳述你的目的和立場Unit 36 Making and responding to proposals 提出議案並對議案做出回應Unit 37 Bargaining 討價還價Unit 38 Dealing with sticking points and conflict處理問題的癥結點和衝突Unit 39 Closing a negotiation結束談判Part 7 Sales and Promoting銷售和推廣Unit 40 Talking about market and company strategy for a product討論某產品的市場及公司的產品策略Unit 41 Proposing and discussing a strategy for advertising 提出並討論廣告策略Unit 42 Planning a promotional campaign 規劃某促銷活動Unit 43 Describing and recommending services to customers介紹並推薦對顧客的服務Unit 44 Persuading your customer 說服顧客Part 8 Communicating and Problem Solving at Work 職場的工作溝通和解決問題Unit 45 Discussing a mistake made at work 討論工作上所犯的錯誤Unit 46 Discussing issues or problems with your work 討論工作方面的議題或問題Unit 47 Making complaints or criticisms 提出抱怨或批評Unit 48 Making requests or suggestions 提出要求或建議Unit 49 Dealing with complaints from customers 處理顧客的抱怨Part 9 Reading and Writing Business Documents商業文件的閱讀與書寫Unit 50 The Layout and structure of business letters 商業信件的編排和結構Unit 51 Expressions for business letters 商業信件的表達Unit 52 The layout and structure of business emails 商業電子郵件的編排和架構Unit 53 The layout and structure of reports報告的編排和架構Part 10 English for Job Hunting用英語求職Unit 54 Reading want ads 閱讀徵才廣告Unit 55 Writing a CV or résumé撰述個人簡歷或履歷Unit 56 How to write a cover letter如何撰述求職信Unit 57 Interview and follow-up 面試和追蹤

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最佳賣點

最佳賣點 : 本書專為商務溝通訓練編寫，統整出十大實用主題、57個單元，分別針對求職面試、電話禮儀、會議排程、社交用語、簡報演講、召開會議、閱讀和撰寫商業文件及書信和業務推廣等商務主題所需的溝通技巧，進行全方位訓練。每單元具備會話、例句、聽力練習三部分，幫助循序漸進獲得完整且充足的練習。

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