首頁外文書商業行銷行銷市場 〉Difficult Conversations
商品訊息
作者書籍
Difficult Conversations

Difficult Conversations


作者  /  Harvard Business Review

出版社 / HARVARD BUSINESS SCHOOL PRESS

出版日期 / 2016/02/16

商品語言 / 英文

裝訂 / 平裝

定價 / NT$455

售價 / 9折, NT$ 410

※ 有庫存可銷售


Difficult Conversations 其它優惠/消息


introduction all_character


內容簡介

如果你正在找一本讓自己能夠有效溝通的書籍,這本將是你最佳的教練。

哈佛大學談判組用一種剝洋蔥的方式,把一場高難度談話分成「對話內容」、「情緒對話」「自我認知對話」三個層次,循序漸進,再剖開解析每一層次,嚴謹有力,讓讀者抽離現場,練習以旁觀者的視角去觀察溝通,可以運用到生活中各種層面,也許複雜如企業談判,到談薪水、買東西殺價、和另一半吵架時,都能採用書中策略,獲得實際幫助。

提供了按步就班的方式

•破譯每一場艱難談話的基本結構
•啟動無防禦的談話
•傾聽,什麼都不說
•止住攻擊和指責的情緒
•從情感移到理性,專注於問題解決

作者之一Douglas Stone為美國知名的溝通專家。曾深入參與1980年美國伊拉克人質衝突談判,結束南非種族隔離談判,並被哥斯大黎加總統奉為座上賓。Bruce Patton也是暢銷書Getting to Yes《哈佛這樣教談判力》的作者之一。Sheila Heen是哈佛經理人教育系列課程的授課教師──這三位作者都是成功的談判與溝通顧問,豐富的實戰經驗,讓「溝通」變成優雅的藝術,不再各唱各釣。

Whether you've been putting off giving an employee negative feedback or wondering how to react when a coworker erupts in frustration during a meeting, difficult conversations in the workplace are, well, difficult. While there's no one "right" way to have a difficult conversation, there are guiding principles you can follow and strategies you can employ to facilitate a discussion in which both parties are able to air concerns constructively. "Difficult Conversations" takes you through the basics of: - Crafting a clear message- Identifying the other person's goals- Developing and maintaining a positive mind-set- Conducting a productive conversation About HBR's 20-Minute Manager Series: Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business. Also available as an ebook.







詳細資料

誠品26碼 /2681198109003
ISBN 13 /9781633690783
ISBN 10 /1633690784
EAN /9781633690783

頁數112
尺寸17.8X12.7CM
裝訂平裝
級別
語言英文
成份




Share/Save/Bookmark

查看全台書店有無此商品